Marty Fitzhenry posted:Whenever an engine is repaired at MTH, it goes into the layout room and gets run in DCS or (and) conventional. Sorry to hear of your problems. I am a fan and rode the Turbo Train as it passed through and stopped in my neighborhood. I run both Amtrak trains and enjoy them. I am very big on running any train when you bring it home to check for any issues. This way the dealer may have another to swap out with you and if not you have the warranty period to work for you. I have seen worse damage from the P.O. and Fed Ex. I hope this gets handled for you.
Want to be the third person to work on mine? MTH several times...still failing. Another well known MTH repair station, now failing again. I too am a fan of the Turbotrain, but do not deserve to have such unreliable product for so much cash. And repeated problems. I own a lot of MTH and 99% of it is awesomely flawless. It is NO fault of mine or any other owners of these for the problems encountered. I am not a service tech nor do I want to be. I simply expect quality for my money and responsiveness if things go wrong.
The MTH TurboTrains obviously have known issues. I will not tolerate blame being pushed off to the customer. I am here to say most MTH products are great. These are not. And we who bought these and try to really run them suffer. MTH tried to ignore my requests for help and at first denied problems. A registered letter to Mike Wolf was ignored. That letter was pleasant, and as last resort. You may have direct lines to Mr. Wolf and your own shop to work on trains. I have niether. I just am a customer who spent tens of thousands of dollars on MTH and yet was largely ignored during this fiasco.
