jim pastorius posted:
I think sometimes you waste your time discussing problems with these new products. Seems a few take pains to doubt your problems and subtley suggest it must be you or the always mysterious "shipper".
Wasted time? Not really, except for my lost hours trying to reach MTH at the beginning of this. And the trips to UPS, 45 minute one way drives to nearest MTH repair, etc. However it is important to stay vigilant on the discussion . There are too many faulty TurboTrains to not be a problem in manufacturing or design. Perhaps one person at the factory crimped wires down too much during some of the production or some other variable that is affecting a percentage of these products? I wonder how many were made? How many have not seen the light of day yet and sit in collections or like one VIA Rail set thats been on Ebay for over a year? My trains get out of the boxes and run. 99% of my MTH is great. Turbotrains are not. Most astounding though was that Mike Wolf ignored my letter to him, which was merely a letter chronicling my TurboTrain issues and was a respectfully written plea for help.
I cannot imagine any company choosing to ignore a long time customer. Rather pathetic huh? Simply acknowledge the problems, take care of customers without months of hassles, and provide a solution. Respond to calls and letters!
I'm out over $2,000 on these Turbotrains. That is hard earned money that I earned providing a quality job to my employer and our customers. MTH has had little respect for that, or they would have handled my troubled Turbo situation better.