Did you enter bunny with quotes? did you enter:
bunny
or
"bunny"
there should not be quotes... just bunny.
when you entered the code in the REDEEM COUPON CODE box and hit enter, did it update your totals showing free shipping? If not, when you got to the payment gateway for credit cards or PayPal it once again shows you the total it is going to charge, did you continue even though this total was wrong?
Our system is working perfectly as a LOT of orders are coming through with the coupon code applied.
I'm sure Chris or Charlie can refund the shipping since the order has already processed...
I'm just the IT Guy! LOL