Bought the Vision Challenger and Also PA A/B/A from Nassau Hobby. My first ever purchase from them but thought it might be my new primary source for purchases.
The receipts that came with items showed amount paid, but no description of items purchased. Needed to return the Alco A/B/A to Lionel for service. Emailed Nassau 2x for proper receipts - no response. Called Nassau right after I got the Lionel RA and Nassau told me they'd mail me proper receipts. No receipts every came. Called Nassau again in August. Same thing - told I'd be mailed receipts but they never came. Called again in September, and same exact thing happened. Luckily, Lionel honored the repair with no receipt (due to the mass recall I suppose). But I won't be as lucky for any other issues, or any Challenger issues.
So, to summarize my first experience with Nassau: email is useless. Speaking to people is also useless, given their word means nothing. How do I actually get Nassau Hobby to follow through on a simple customer request?? Incredibly frustrating and lesson learned. Help...
