I have over the years purchased a lot of train items from them and never had a real issue.
Sometimes communications was a little below par but not major or any different from numerous other dealers.
The receipts that came with items showed amount paid, but no description of items purchased.
I have also had this issue and thought about why, but never had to send anything back so I never pursued it.
Overall I like them.
However I will pay attention to all my receipts in the future
Larry