Reply to "New 3 Truck Shay"

Jeff gibsOGR Forum Member

Richard Gonzales posted:
Jeff gibs posted:
Yes it just came out of the box this way. Going to call Lionel today
Jeff,
You are doing the right think. Just call Lionel and they will take care of it. I will give them credit for mitigating poor QC with quick customer service when these expensive engines and Vision Line products fail right out of the box. My V line PFE reefer had a broken pick up on it when it arrived last year. I will give Lionel credit for a quick response to my email and a very quick turnaround on my repair.
Let us know how it goes.
Richard

Called Lionel and they were very good about it. Sent me a prepaid label to ship it back for repair. Very happy with their response

1/21/186:48 AM

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