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New engine arrived and broken

Received my new Lionel engine in on Thursday, SD70Ace 4545 Trump engine. Only to find that several of the steps and an air hose was broken off in shipping. Dealer said they don’t have anymore to replace it and suggested I contact Lionel, which I did. Got a voice mail prompt to leave a message. That was Thursday, still no phone call back. I will be calling tomorrow and see if I can reach a human at Lionel. Not a great feeling so far. 



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Original Post
OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653