Reply to "New engine arrived and broken"

I’d second Marty’s comment while it probably isn’t the best option I think it’s a issue with how these SD70ACe’s are packed I’ve had two with basically the same issue, one from a dealer and the other I bought on the forum. I’ve basically come to the conclusion that we just need to ask our dealers to double box these expensive engines for us. I had a new big boy show up unscathed but the box had a dent all the way through from the shipping carton through the Lionel box and damaged the foam. I was extremely worried and probably would’ve refused the package had I been home but everything worked out.