@MartyE posted:I’d see if Lionel responds but I’d hate to say this but glue will be your best friend here. It shouldn’t happen but I suspect you’ll be better off handling this on your own. The parts are overly delicate for the trip and as others pointed out the packaging has a lot to be desired.
I'd agree with this. Certainly wouldn't bother returning the engine for this small stuff. I'd just glue the step back on, and see if you can do the same with the hose. You could also order the step part from Lionel, if it's available, drill out the two broken pins, and glue the new one in. I've done both of these things before. Not a biggy. I just got a new Lionel C44-9W a couple weeks ago, and there were two loose hoses in the bottom of the styrofoam. The other hoses are all still in place just fine. I may glue the two of them back, or most likely won't mess with them at all, given that their absence really isn't noticable. I've seen these hoses fallen off on Atlas O engines, too.
