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Reply to "New engine arrived and broken"

@leapinlarry posted:

CSX AL, sorry to hear this, hopefully you can get this resolved soon through your dealer, and let the shipping company know about the damage. If USPS, UPS, FED X, File a claim. A friend of mine filed a claim upon receiving a Lionel Sante Fe Northern 3751, they paid him the $1K he paid as it was insured. So, one thing that I require when ordering any high end diesels or steam locomotives is Triple Packaging. Good luck my friend, your turntables, transfer tables are simply the very Best. Happy Railroading Everyone 

My understanding is that there needs to be visible external damage to the package in order to have any chance of getting reimbursed for a claim.  Sounds like that's not the case with this item.

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