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New Legacy Steam Engine Not Responding

Hoping someone can assist me. Just got a new engine, B&O Legacy 2-8-8-2 (#7150). SKU: 2131140. Thought I was getting it new in the box, my Dad got it from a guy at a train show. He had a couple of them, still has one listed on the bay.

After trying to program it, reset it, use it in conventional or Bluetooth, finally realized that the Engine is not powering up. The tender does. Rear LEDs, sounds, responds to the bell and whistle buttons from the transformer. But the engine itself, the headlight, classification lights, cab lights... nothing. Also not seeing it in the Lionchief app. Assuming its actually new, if I open it up what should I look for?

Thanks

Original Post

OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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