jjwyatt posted:palallin posted:Apparently, they are so occupied with the catalog release that they have neglected to turn the phones back on. when I call the Service Dept--been trying to get hold of them for weeks--the message says that they are closed to allow their employees to attend a vital meeting and will reopen on Jan 21st. Now, I know that NC is in a different Time Zone than MO, but I didn't realize NC is also in a different CALENDAR Zone.
C'mon, guys: let's get your act together, huh?? I place this post here and on another thread in hopes that Dave (or Ryan or somebody) will see it. Trying to contact them directly ain't working.
Just FYI, I called yesterday and after waiting it kicked me to a leave a message but the message box was full. I called again today and after holding which is not unusual I was connected and able to get through. Did not get the message you noted but after a couple of attempts I was able to speak to customer service.
Welcome to my world. Almost every time I call them, not even when a new catalog comes out, I am put on hold for about 15 minutes and then their system shoots me to voice mail that is almost always full. Note that this has been happening to me for about two years now. One time, like you palallin, I tried calling them for two weeks straight for a five-minute conversation. Thankfully I'm homeschooled so that helps me out a little bit on the ridiculous wait time. Also, on the matter of the staff having a meeting and won't be open until the 21st I have heard. I tried to call Lionel Friday of last week and when I got this message I thought ok I will call on Tuesday. I call them Tuesday wait for 10-15 minutes and voicemail. I tried today at 1 o'clock central time (2 o'clock their time) and I get the same message from Friday. Lionel, I understand you have about 3-5 people in that division, but good grief how long does it take to have a lunch break. Apparently more than 2 hours. In the end, guys I have felt your pain for years and I imagine we are not the only ones.
