Okay everybody. We really need you to think this way; MTH Parts & Sales LLC is a new start up company, with no ties to the MTH Electric Trains business, aside from sharing warehouse space. That said, this new site is a COMPLETE departure from what existed before. We carried over NOTHING, aside from existing part numbers (without a dash).
Remember this; you have to register, then be verified, before placing orders, the system is entirely new. Whatever you had on backorder (sans PS 3 tender boards and PS 3 diesel upgrade kits) do not exist in the new system. You will need to order those parts again (or get added to the wish list to be notified when they return to stock).
Mr Sartor, Thank you for your continued feedback. We just sat here (not a minute ago) and tested the entire password recovery process. I will explain it again so others can understand how it works;
Go to http://www.mthpartsandsales.com
Click on the small figure outline on the top RH corner of your screen ("My Account") if you are not currently logged into the system you will be prompted with the Login / Register screen.
On the LH side, where it prompts you to "log in" scroll down the page and click "Forgot Password?"
A dialog box will appear asking for your email address. Enter your email address (use the email address you created your account under).
Now click the button for "GET PASSWORD"
Check your email inbox, an email will arrive within seconds from "orders@mthpartsandsales.com"
Click the link provided in the email, (it says RESET PASSWORD") it will take you to the website where you can enter your new password (you have to enter it twice to make sure you can remember it within 2 seconds of just typing it.
Then click "CHANGE PASSWORD". After that, you have successfully changed your password.
Now, when you get to the "My account" screen and it prompts you to "log in" use your email address you registered with and your NEW password (that you just entered twice to be sure you remembered it) and you're in the site.
We can tell what your username is, we do not track passwords, so we are unable to tell anyone what their passwords are (which seems to make sense as to why we included a reset password feature?.....)
Very important; The reset password link is ONLY VALID for 60 minutes. After that it expires and you have to restart the process all over again.
As I have mentioned several times, I am not a computer guy, so if you have a plethora of additional software added to your computer that may be blocking your link from working? It works fine on all 3 of the machines here in Elkridge,, MD. In fact I tried it when you sent your first message to me at 1:50pm EDT and again just a few minutes ago at 7:07pm
Okay, its been a long exhausting week, I still need to drive home to NC in the morning. Have a great weekend everyone.
Thank you,
Mike Reagan
MTH Parts & Sales LLC
