Good job by Scott of getting in front of the issue with his customers.
I know it's not the politically correct way to look at the cost but..... losing a job in the USA puts a person on unemployment, food stamps, Medicare, etc at a cost to the govt (that's us).
Getting the person a job reduces or eliminates that cost to the govt AND makes them into a taxpayer (more revenue for the govt)
Not good for politicians and the media, but good for everyone else.
You're already paying the cost, you just don't see it in the price tag.
