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New Thomas set won't run... it just stutters

I have never had a remote-Thomas set before and am only familiar with conventionally controlled trains. But, I set up the brand new Thomas set (3 rail) and put new batteries in the remote but when I put Thomas on the track it just makes a weird chime noise. When I turn on the remote, Thomas moves about 1/2" and then stops. Over and over. The track looks nice and clean so I doubt it is that. I don't know what else to think of though. Any ideas? Thanks.

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OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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