MartyE posted:The sky is falling.
Definitely not. It's just a toy, as you know as a sensible person. But it is disappointing to see the high number of reported problems with a premium product. Not a great way to take care of your best customers or care for your brand's reputation.
Warren Buffet has a great quote about reputation. The gist of it is that if you understand how long it takes to build your reputation, and how quickly you can destroy it, you will approach things differently.
There are some people at Lionel who ought to familiarize themselves with the concept and apply it to the business and the brand.
