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Reply to "No MTH Instructions Packet Enclosed"

I suggest writing a letter inquiring about the missing information.  About 25 years ago I purchased a new switch from a well known hobby shop. When I opened the box it was missing the instructions and warranty card.  I wrote a letter to Lionel asking that it be put into their warranty list.  To my surprise, 2 or 3 weeks later I received a box containing an apology letter, a warranty card and a brand new box car, worth $25 at the time.  This  also happened to me with another item not related to trains.  I believe in the power of the pen.

 

OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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