My thoughts and opinions after attending the Charles Ro open house:
I asked the Charles Ro family if the had any returns from dissatisfied customers. I was told they only had a few returns.
Ryan Kunkle and I had a very pleasant conversation about the J stripe issue. He said it is important for customers to contact Lionel if they are dissatisfied with their engine. If the shells were to be replaced, the replacement shells from the manufacture would be installed by Lionel stateside. At the time of our conversation, Lionel was in the process of gathering information on how many customers were going to request new shells.
My opinions from a business point of view:
If there is enough customers interest in replacements shells, then most likely they will be produced and then installed by Lionel
From a business cost stand point and customer satisfaction Do you replace the shells; offer a full refund; or some form of a rebate?
Chris
