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Reply to "Norfolk and Western 611 short Video for "Spirit of Roanoke" by Lionel"

Chrico posted:

 

Ryan Kunkle and I had a very pleasant conversation about the J stripe issue.  He said it is important for customers to contact Lionel if they are dissatisfied with their engine.  If the shells were to be replaced, the replacement shells from the manufacture would be installed by Lionel stateside.  At the time of our conversation, Lionel was in the process of gathering information on how many customers were going to request new shells.  

 

Chris

This alone is why Lionel needs to say something.  I have maintained that as long as Lionel was going to fix the stripe, I would keep mine.  If they are not it will go back to the dealer.  I have talked to Ryan at York and Dave at the warehouse sale and expressed my opinion. As of this writing based on what I had learned, I am keeping mine.  I suppose that could change but I am confident they will fix it. 

Folks need to know what Lionel's plan is so that they can decide what action they take.  A lot of times people take a wait and see attitude rather than making the call.

OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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