If you get a chance to read the other posts about NLTW, then you’ll know it’s under a different ownership....the fella John that now owns it, also runs a string of hardware stores, and unfortunately, the train parts take a back seat to his main gig....he’s a one man band with a couple of low lying employees filling in orders for NLTW....I don’t think the low on the totem pole employees have even the faintest clue about train parts....I’m not excusing this, but that’s the reality.....I buy quite a bit from ol’ John, and yes, it’s a real PITA to get up with him, but when I finally do, he gets my orders done....all I can recommend at this point is to either be patient, or dis him all together......that’s the reality of it....like it, or leave it....John’s actually a really great guy to deal with, he’s just got too many irons in the fire....
Pat
