Marty:
I had placed an order with North Lima in August. I received and order number but no order. After a month or so, I placed a small order. I got that within two weeks!
But after a month and a half I inquired about my original order. Someone here even gave me the owner's email address and STILL no response. After trying everything, I turned it over to Paypal. They tried to get me an answer and THEY failed, too! Finally, after not hearing from North Lima, they got me a refund!!!
I don't know why Lionel continues to be associated with them. There's no reason for a parts dealer to have such important Lionel parts and not have decent customer service.
Unfortunately, North Lima has many Lionel parts that are not available elsewhere or we all would be going to "elsewhere" for our parts.
These important Lionel parts should be turned over to another more reputable dealer.
I order from Brasseur and other dealers and I get a confirmation immediately and my parts with in a week or so. THAT'S customer service.
John
