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Reply to "Odd Events for Remotes and Command Base"

Very disconcerting.  I was on hold this morning for 15 minutes, Disconnected.  Then for 30 minutes and Disconnected.  Recently for 60 Minutes and I hung up thinking if they would answer, they would not during Lunch Time.  Does Lionel Service Personnel monitor this Section of the Forum or is it in Name only "Lionel Service Questions"?  Are they on Holiday?  If so why do they not inform Callers to not waste time waiting for an individual to answer.  On some support Lines I call they break in every once in a while to say where the caller is in the Queue and expected wait time with an option to leave a phone number for a return call when you do not wish to stay on the line.  Maybe something for Lionel Service to consider.

OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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