I had trouble getting my certificate. I got it by clicking on the link in my receipt that I found in my junk mail. I had to log on but was not successful. It said my e-mail address did not exist, even though I have been a customer (subscriber) for 25 years. So I entered my name and address and then I got my e-mail receipt. I clicked on "certificate" and it was there. Weird but this was the process for me. I clicked on it and downloaded as a PDF.
OGRR, take note, why make it so complicated?