We do have the IP relay but its often hard to explain to the IP operator about train related things such as( siderod bolts for the 2-10-4 or ZW transformer or boxcar) most of the time I have to spend more time explaining to the operator then the other person on the other line hangs up. It has happen to us number of times. For other things its no problem. So I count on heavy on E-mails and they still don't respond. It does get frustrating at times.
the woman who loves the S.F.5011,2678,2003,200