Skip to main content

Reply to "Parts from Lionel"

Regarding the new Lionel support website, I've said it a few times before, they really need to bring back the previous functionality for searching for items vs replacement parts. And the old filters for item/replacement part starts with, contains and ends with.

Another item I noticed, some of the items are almost hidden, for example item 1933500 CN&W Alco FA. Go to the page for that item and the only item listed is the owners manual. Does not list the two A units.  However if you search for 1933501 or 1933502 you will find the parts list for each of the engines.  And the search only works for an exact match, type 193350 and you don't see any results. So unless you know the exact item number, you wont find the parts. On the old website, the two engines would be listed right under item 1933500 along with the breakdown of the individual items, made sense.

What's quite quite concerning, if you look at many of the high end sets from the past two years, there are virtually no replacement parts. Some only list just placeholders with only a manual.

I've worked with Engineering databases for the past 20 years, and I can say the Lionel support website is truly a mess. Definitely falls in to the category of lets get something new up and running, even if it doesn't work.

OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

×
×
×
×
×