@Berkshire President posted:Lack of parts, lack of repair facilities, and to a lesser extent, lack of a 990 have caused me to permanently stop buying anything new from Big Orange.
I found everything that I needed for a repair to a Legacy 3751 back in January. Easy PZ and I was somewhat impressed at the time. But, in typical, modern Lionel fashion....."if it's not broke, we'll eventually screw it up." They, literally, can't do anything right any more. They actually spent time and money to make their web site.....worse.
I now need parts for a Legacy Big Boy and can NOT find them on this ridiculous web site.
At today's price points, I can't see how people still put up with this horrific customer service.
Which Legacy Big Boy are you looking for parts for ? I have one of the first Legacy versions, made around 2007 and surprisingly there a few parts listed for it. Searching just "Big Boy" shows 527 parts, way too many items to scroll thru. Entering the Lionel 5 digit PN found it, don't need the 6- prefix.
