Having worked for a public utility in the past, the last thing they want to get is a call from the regulatory organization (Public Utility Commission or something like that). CALL THEM and report the lack of cooperation from your electric company after numerous calls and their lack of follow through. I would worry about a problem that could potentially cause a fire because of a short and if you share my concerns, tell them that as well.
In this case, the squeaky wheel does get the grease. You need to start squeaking very loudly.
