I've had a very similar issue with 2 different Atlas dealers in the past month. I don't know how people expect to stay in business with type of service, but I won't put up with it. My business goes elsewhere....even if it cost a little more.
This is exactly what makes the pre-order a nightmare.
You pre-order it to assure yourself that you get the item when they're delivered because you know they will sell out quick. Now your dealer, for whatever reason, can't ship it to you for WEEKS after they came out, and other consumers have already taken delivery.
So what do we do? It's not always that easy to cancel the order and go get it somewhere else. Demand is high and supply is low.... that's why we pre-ordered it to begin with.
OK. Being a newbie might be the reason I'm the only one to ask this, but if it seems to be happening with more than one Atlas dealer are we sure these dealers are not being put in a bad spot because of Atlas? Maybe not receiving the amount of units they were supposed to? Not wanting to say much and risk their dealer status?
Personally I wouldn't have a problem with the original reply from the dealer. If he wants to prioritize shipments by volume I wouldn't have a problem. In the end it's just a train, not life or death. I don't think he came off as not caring about your business. I understand if some take it that way (their opinion), but in my opinion it didn't seem that way.
Don't get me wrong, no response since from the dealer is absolutely unacceptable.
