JohnB, I have no experience dealing directly with Lionel, but from what I've read I'm sure that they will take care of me. What gripes me is that I have to pay return shipping each time. Not to mention that my E8's have yet to run a revenue mile for my version of the PRR, which gives new meaning to the expression "non-profit." Never mind the loss of use, the discounted price I got from Charles Ro is quickly disappearing when it costs me about $24 to ship them back. I know it will never happen, but I think that after the owner pays return shipping for the first warranty repair, he shouldn't have to pay it again if there are further problems. Yeah, dream on.
Please understand that I'm not just piling on to what the other say about Lionel. I've been happy with the few Lionel locomotives I've had thus far, but to be honest, most of my locomotives are MTH and I've never had a problem with any of them. Two problems with one set? I think that Lionel NEEDS to be ashamed, not just SHOULD be. It's so aggravating that they have the best sounds in 3-rail O, so they have me over a barrel.
