Just one note on the reaction to this, it may be because people have a lot of experience with this kind of thing with modern appliances. You buy a washer, refrigerator, whatever, 5 years down the road it stops working, and then you find out that the board that failed or whatever is not available. When you have expensive items that to replace would be even more expensive to buy new, and it isn't a good feeling...and I suspect this has something to do with this. I will add that at the very least it is pretty bad from a customer service perspective to have something like this and not explain what is going on.
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