Lionel seems to be applying the rapid obsolescence of computers mentality to the train world. Their apparent silent indifference is a real turn off.
They may want to examine recent reviews of obsolete collectables, items loosing interest by the next generation. The shrinking interest in Lionel trains is right near the top (er bottom) of the list. The article leads off with a photo of an old man hovering over some Lionel trains.
They could at last appear to care. Maybe blame supply side issues...maybe due to dwindling demand they just do not care.
Don't know, but their lack of sensitivity seems like nothing positive.