Jay,
I've dealt with Lou at O Scale West this year and the experience was also positive. I've known Lou for several years, which was why I was so offended by someone's remarks here. We put together parts and rail for a #8 double crossover I intend to do soon. I've also done a few transaction over the phone and always had everything I ordered within 3 days. And that is only 3000 miles in distance. I always prefer the live contact with someone when conducting business. It's so much more personal. It is only the socially inept and retarded that prefers otherwise. I'm glad you had a good experience Michael. Lou is a class act.
Tom Mapes