It sounds as if the turnouts were not wired properly and that a jumper wire is needed.
We have quite a few Ross turnouts and wired all of them. Once you figure out how they work it is pretty easy to check them out. There should be wiring diagrams on the website.
Call Steve at Ross and he will help. He is great to work with.
John is correct on the numbered turnouts. They work flawlessly in this application.
