Most Likely GRJ is correct, but is it possible the volume is turned down?
I've only had two loco-sound engines. The first didn't work at all which made a great parts engine and the second one was somewhat unreliable. The glimmer of hope comes from the fact that it will move, the parts unit of mine just sat in place and buzzed from the speaker.
It really bothers me that he is unable to decreased the track voltage from the remote, that caboose should go dark. I wanted to make sure that he didn't have a DCS Remote Commander or have the brick plugged directly into the track somehow.
I guess one way to test the directional control is to rapidly unplug the brick from the wall and plug it back in. This should cycle the power long enough for the loco to drop into neutral.
