The whole operation is top shelf! Way back when, I ordered the Lionel O&W F3 ABBA set and when they were delivered in the wrong color, Steve offered to sell them to me at cost rather than canceling the order. Since replacement shells were forthcoming, I did not take him up on the offer and paid the agreed to pre-order price. That, my friends is customer service! I buy very little new stuff since I am limited on space and model in 2 rail but when I see something special from Mike's or Atlas, Steve does his best to get it for me even if he only has to order a single piece in 2 rail.
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