Just a status update. Mike Reagan and I have been e-mailing back and forth. He has been very professional and understands my situation. I want to thank JDADDY for putting me in contact with him. Mike looked over my service records and decided it would be best to exchange my reefer for a new production unit. However he informed me that its currently Lionel's busiest time of the year so it will take him sometime to hunt down a new unit. I told him that's fine with me I am just happy to know someone is staying on top of things. Hopefully he will be able to find a new one. If not Mike told me he will personally see to the repairs of my defective reefer. Its been a week now with no word yet from Mike. I will send him another e-mail probably in a week or two if I haven't heard from him by then. Overall I am very impressed with how Lionel is handing my situation.
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