Sent in my F40 because it fried the number board with the flywheel rubbing the wires. It was practically new, maybe and hour of run time on it. For reasons I don’t understand, it looks like your guys pried the switch hatch off with a screwdriver, leaving an awesome looking gash in the roof down to the plastic. The opposite side of the hatch is also torn up. (Why did you even mess with the hatch? The whole shell needed to come off anyways?)
Also found a hose busted off loose in the box that was nicely attached to the pilot when I sent it out. Naturally it’s been snapped off flush so it can’t be reattached.
This is NOT the first time your guys have smashed something up when I’ve sent it in. I guess I’ll be calling Monday for a new locomotive that looks more like the one I sent to you. I’m not gonna send it back so someone can brush paint the roof.
Its bad enough the stuff doesn’t work when you buy it, but this is above and beyond careless.
