Thanks for sharing your story here. I too have a real concern only mine was it getting it there safely. I have a ra number from lionel to fix my brand new pnp culvert unloader. It works well except the ir beam function is messed up. Since this is new I would like it working as it should. I am afraid that even if boxed correctly ups or others my damage it as they just see a large box they toss around on their truck. Never thought about lionel messing it up. For what its worth I called back lionel to ask to talk to the tech who just does accessories and was told he is not allowed to take phone calls. I told the lady on the phone that if I could verify something I could save him the time and fix it myself as the ir part is cheap enough. She was really nice and freindly to deal with although she said it was up to me I could keep it as is or send it back. Sure wish I could have spoken with the tech as he probably could have told me in seconds what to replace since he repairs these and has probably scene my issue dozens of times. If it is just a cheap sensor I would get one. That is much better than risk any further damage by shipping it. We do have the option of emailing them and yes it does work. One time dean replied to my question and I ordered the part and fix it myself. In this case though I wanted to talk to a real person. Every time I think it would be cool to work there I think about what they must go through every day. I am sure they dont get paid very much either and thats a shame. I 100% agree that people like us wanting quick tunaround times probably contribute to issues like the original poster had. I for one could not care how long it takes as long as it is done right and have no issues with the repair job done when getting it back.
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