Skip to main content

Reply to "Stuff coming back from Lionel service worse than it went in"

Always a big downer when something arrives damaged or non-operational, or later requires service.  With most goods shipped half way around the globe and then bounced around during delivery by the local carrier, I'm actually amazed I've had so few problems with trains and similar consumer goods. Probably a less than 1% failure rate and I buy almost everything from Amazon or similar on-line vendors.

That said, a 5-10% failure rate is pretty much par for the course in consumer electronics. Check out Consumer Reports for various experiences.  Some of the comments here reflect a different reality from my own of what a lemon is, and what is just the luck of the draw.  And inferring widespread quality problems based upon internet posts (and only 5-10 at that) is probably a disservice to others and misleading, in my view.

Just for an example.  I randomly did a Google search on "Amazon and Sony" (a company with a pretty good quality reputation).  This came up:

 

https://www.amazon.com/Sony-Po...15966734&sr=8-12

31% gave this projector at the top of the list that came up  a one or two star rating out of five.  I'm sure you could do the same with Samsung, LG, Hoover, and other reputable manufacturers.

That said, I always buy from my local shop or Charles Ro (or similar reputable on-line dealer).  They always will replace or repair anything that doesn't work.  Very reassuring. For that reason, I've never actually had to resort to using Lionel's warranty repair in 25 years with hundreds of purchases for that reason.  Not saying my experience is 100% typical, but it provides an approach that has worked for me.  I don't have any experience, and neither does anyone I know with widespread quality problems with Lionel, MTH, Atlas, etc. so I'm skeptical of the comments to this effect on this forum.  No valid sample for one big thing. So those of you who are worried by these comments, consider the questionable credibility of the analysis.  Buy from a dealer who stands behind the product, whether local or on-line.

OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

×
×
×
×
×