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Reply to "Stuff coming back from Lionel service worse than it went in"

OGR PUBLISHER posted:
Dave Olson posted:
Train Nut posted:

What's telling is "Lionel" is actively posting in another thread on this forum less than an hour  ago, but wont touch this one....

I've asked this thread remain open so I can monitor the comments and then talk to the appropriate people when the office is open again on Tuesday.

Folks...Dave in fact did ask us to not close this thread.  In the past we have had members and advertisers request to have threads edited and/or closed so this is a first.  We have already gotten an entire afternoon of alerts to this thread so I ask that unless personal names and/or attacks occur, please limit your alerts.

Gentlemen, this says a lot about Lionel in my opinion.  No one is perfect.  Mistakes do happen, even when you have been doing a job for years.  The first step is admitting there are issues that need to be resolved.  It's how you respond to the issue that separates a company from the competition.  Looks to me like Lionel is going to grab the bull by the horns.  

OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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