Reply to "Stuff coming back from Lionel service worse than it went in"

jim sutterOGR Forum Member

I'm very glad that this post didn't get closed. All of the manufactures can learn from it. All of them need to take a very close look at their repair departments. They must understand, their tech's must start doing a better job at repairing these trains. Their tech's must understand, that in no way, can a train be returned to a customer that not working properly. If the tech's need additional training, then the necessary steps need to be taken. If additional help is needed, than more people need to be hired. Also, somewhere in the building, hang up a few signs that read if its not right, I will make it right.

1/14/188:24 PM

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