Ray Lombardo posted:Troubling but I would want to hear Lionel’s explanation before getting out the wood and the nails. Some of the damage complained of here is so blatant (remember that fellow with the MTH turbo train with parts floating around in the box - the accusation was that MTH broke it and sent it back that way) that Lionel staff would have to be idiots to send t back that way because it is going to get caught, the customer will be seriously ****ed, and in the era of social media everyone will hear about it. Not smart. Because I generally don’t assume idiocy from other seemingly rational adults, I would like to hear all the facts.
I cannot see the damage that well other than to see it is a scratch but I would, in all these cases that are very blatant, suspect shipping damage.
Lionel also does seem to have an issue with its manufacturing contractors that it needs to correct. Too many horror stories here for there to be nothing here. I wish them well in getting it right as they are an important part of the hobby.
Had reason to send my Turbo Train back to MTH. Even tho it was "mint/unused" - out of warranty - they made the updates & repairs at no cost to me. Yea, I paid fright back to them, but they paid fright back to me. Any wonder why so many purple boxes at my house?
