@GG1 4877 posted:Stephen,
I believe the thread only got to this point due to the amount of acrimony that has been posted, which is not my word, but very fitting. There is an attitude in many posts that people have been personally wronged by errors. In short we listened, then we listened again and again and again to the same comments. It didn't matter how many times we have said, "we hear you" and "if you are dissatisfied, please return the model for a full refund", the same issues were pointed out over and over after it was too late to do much about it. No other manufacturer comes close to being this transparent on the pages of this forum and perhaps this thread is evidence why.
Once again, I will simply state that we listen and we learn. One of the biggest lessons is not to offer so many road names and/or variations at once. It is too much for any manufacturer to do let alone a small operation such as Scott's. Everyone involved has reason to be frustrated. Just to offer one small bit of insight into this project, there were 20 horn variations alone. Too many opportunities for someone along the line to make an error. At the same time, the overwhelming majority of buyers have been pleased with the locomotives. That has been overshadowed too much in this thread.
Finally, if you have been following the SD40-2 thread, we have been posting very specific information up front to address the very issue this thread has decided to focus on. Rather than continue to drag out a discussion on a completed project that may not even see a second run, please provide positive input on the front end for SD40-2. I plan on posting more specific road numbers this weekend for the various road names, and if you have anything to offer, my email is in my profile.
I agree. Follow the return policy for a full refund if you are not satisfied. Scott and his design team have apologized and agreed to do better if there is a second run.
