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Reply to "Sunset Models. Translation needed."

Salty Rails posted:

Suzanne---Sometimes it may be cheaper to let a dissatisfied buyer or even an  unscrupulous chiseler have a partial refund on an item such as this.  You will be out shipping and I presume insurance twice just to be where you were before you listed it. THEN, you may have to sell for considerably less, if indeed there is a defect.

Do some research on the buyer, such as feedback, length of time on ebay etc. Try to get a feel for his character.  If he seems on the up and up, Try to negotiate with him.  You don't REALLY want this item back, if you can settle for a reasonable refund-----

AND, sigh, I hope you aren't being taken advantage of for being a lady------You know about predatory mechanics, used car salesmen , etc.  

But wise of you to seek out some wisdom (whiz-dumb?) from us self-proclaimed experts!

Good Luck and don't let any jackals slicker you!  -Salty Rails-

Dear Salty,

I called eBay when I got the letter from the buyer. They said to get the item back so I could inspect it since ebay won't file an appeal based on photos alone. I can appeal the return if I suspected foul play. If that happens he will not get a refund and he will not have the item. But they said I had to have the item in order to dispute the claim.

If it is faulty, the refund is a given, but if not, a can of Whoop-*** is at the ready.

Here is the initial message:

 

"Received the model today. Unfortunately there is a big problem. The locomotive cab is bent out of square with the rest of the locomotive. It appears to be bent up in the rear, and with no damage to the paint, it seems it was assembled this way, with the damage not being caused in transit. This stands out like a sore thumb, and is completely unacceptable to me. Your photos in the listing did not illustrate this condition. I wish to return it for a full refund. Please advise."
 
I thought, if it stands out like a sore thumb, why can't I see it in the photos? Now, thanks to all of you, I know better how to photograph the item. I asked him to take photos of what he was talking about but he said , "I'm away from home at the moment".
 
Today I got this message:
 
"I'd like to thank you for your rapid and honorable disposition of this matter. I really wanted the model, and it seemed perfect other than the cab problem. I had never seen this model before, and wonder if the entire run of these were built incorrectly. It seems that some Sunset products are great, whereas some are not so."
 
He is unaware that the refund is not a given. 
It is such a challenge to sell items to experts when you are not one! 
My BS detector is a bit flagged, we'll see...
Suzanne
 
 

 

 

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