Pete M posted:I'm smelling a large rodent (of unusual size). Why would the buyer with all that experience say this unless they're looking to swap locos (my emphasis)?
"Unfortunately there is a big problem. The locomotive cab is bent out of square with the rest of the locomotive. It appears to be bent up in the rear, and with no damage to the paint, it seems it was assembled this way, with the damage not being caused in transit. This stands out like a sore thumb, and is completely unacceptable to me. Your photos in the listing did not illustrate this condition. I wish to return it for a full refund. Please advise."
To me the damage the buyer shows wasn't shown in your sales pics because is wasn't there! So it can only be shipping damage or buyer-caused. Unless the bent loco is a ringer. To my untrained eye the buyer's pics look like a duller finish than in your pics, and what's the pink blobby thing in the cab?
Paranoid Pete.
Dear Paranoid Pete,
A ROUS is likely. I woke up feeling so dismayed about this. The site I sell on really dropped the ball. I called right away when this happened and rather than suggest a shipping claim they insisted that I get the item back so I could inspect the damage claim. Big mistake. And yesterday when I called to say it wasn't in the same shape that I sent it, they said,"Well you accepted the return so you have to issue a full refund now."
Rude & (quite possibly) an unscrupulous customer, and horrible advice from the site made this a real mess.
Plus I hate that this fine piece got damaged. Is it fixable? At what cost?
