NGMC (100% 1/4" scale) is ending yet another great year and it is only partly due to Covid boredom. We are mostly online, but attend shows and people visit. We have thousands of SKUs and as of now, 96% does not, and cannot come from or though distribution; we have acquired five smaller companies so far for higher moving products (castings). More so, I own 100% of my inventory and seldom back order. If a store does not develop direct relationships, spend time with up and coming suppliers, and own their inventory (distribution gives terms), they are doomed. I travel for a living and always go to stores and am shocked how many do not carry paint, weathering, supplies, etc. I research them first before I visit and amazed how many do not have basic website or are not on the 'scary' Facebook. They are left with commodity products, namely a part number, and it is a race to see who will give it away the least expensive. The hobby, particularly O, is rebounding but the customer has changed as have their needs. Improvise, adapt, overcome or fail. Kevin
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