@Ted S posted:............................I feel so badly for the young boy... I'm willing to personally wire you a cash contribution to buy him something better, with real, built-in quality they way they USED to be made! Maybe you can find out what his favorite railroad is, what radius of curve, which transformer, etc. Life is too short to drink bad wine. And thou shalt not suffer a witch to live!
While that's a noble and generous gesture, think through how that plays out in the end. We all chip in a few bucks for this case, then this happens again (and again). Word gets out from that one family that Chuck went above and beyond to get the kid a new set.
Eventually there will be multiple customers looking for the same resolution, and so how many replacement sets are going to be funded this way? Any that are not would be looked at as a "this other customer got resolution, but then I didn't" scenario. IMO that would bring a new dynamic to the situation that could unfairly reflect negatively on Chuck and his shop.
-Dave
