Thank You for leaving this thread in place. – Thanks, Craftech, I agree.
Thanks Alan OGR CEO-PUBLISHER for your reply and support!
Chuck Sartor – I am glad you asked that question. Trust me, the last thing we want to do is list something and then not have it. When we listed it, we had it. The problem was one of a few things: 1. We put it away in a bin that was not the same bin as what was in the computer, so when we went to find it, it wasn’t there; 2. We didn’t count them correctly when we put them away i.e., thought there were 12, but really only had 11; 3. The part was pulled to use in our service dept. and was not deducted from inventory; 4. We accidentally picked that part for an order and somehow never went back and corrected it; 5. It was needed by Aliens who came alive from one of the Alien transport cars we have and was beamed back to their home planet.
Ok, well those are reasons are not excuses, but we are human, and mistakes happen. Just to put that in a little perspective we currently have 15,842 different products in stock, so that is 15,842 different bins. According to our eBay metrics we have not been able to fulfill 152 items out of 45,570 since December 1st and about 10 of those were parts. About 120 of those were our drop-ship partners that indicated they had it in-stock and when we went to order it, they did not. We are fanatical about filling orders that we sell and go to great lengths to avoid it. It is one of eBay’s requirements to be a Top-Rated seller.
Thanks again for all your business and happy railroading! Off to inventory 2 x 18’ trailers of trains in California this morning …
