While I have been a forum member for a short time compared to others here, I thought I would share my recent experience with on of our forum sponsors. I recently ordered a steam engine from Trainz directly from their site, i reviewed the description of the item (including photos) and the rating and decided to purchase. After arrival, “I” was not as happy with the condition, although the description was accurate. I contacted their customer service via email, and was contacted within 24 hours of my initial email. They provided several options to satisfy me, all of which were more than generous, including, lucky for me, replacement with identical item (or full refund, I chose identical item, which was perfect).
While I plan on being around for a while, I have told my spouse, use them to sell my collection. The part of this hobby for me which “keeps me coming back” is the fun it provides me and I want that for all that take part in our little community. I have only heard second hand about the sellers experience with Trainz (and will only know that, but have heard it is very fair), but from a buyers perspective, they are great to deal with.
@Scott@Trainz, thank you! I personally will continue to be one of your patrons. Your customer service team is one of the best in our hobby!
Jim
