Thought about adding to this thread for a while, but have decided to share my "Warranty" experience with my new "Big Boy".
Bought my new MTH RailKing "Big Boy" from TrainWorld, and got them to unpack it and test it before sending it all the way to me here in Australia. I didn't want it to have any "issues", as returning it back to America for a warranty claim was going to be a big PIA!!!
When it arrived it did everything it was supposed to do.....except smoke!!!
Under instructions from the MTH tech here in Australia, I opened it up to see what was going on with the smoke unit. In my haste and inattention (yeh I goofed-up big time!!!!) I pinched one of the front motor wires, and "cooked" both boards!!!
Got new boards from Don Lockwood at MTH Spares, and with his help, found the problem to be an incorrectly positioned fan motor wire in the harness to the "boiler board"....right from the factory!!!! I fixed their mistake, and everything was back to normal, and working properly.
I then informed Ken Jnr at TrainWorld about my dilemma, and he immediately got in contact with Rich Foster at MTH warranty about what had happened. Between the two of them, Ken Jnr responded with a "store credit" for the amount it cost me to buy the two new PS3 boards I had stuffed-up.
He was also very apologetic about not picking up the fact that my loco was not smoking as it should, when they "tested it", and he has now put in place a new testing procedure to ensure transparency in how they go about their testing process for clients who want this service, prior to shipping their purchase.
I cannot speak highly enough about TrainWorld, and Ken Jnr in particular, and the way he has looked after me, even though I was the one that had caused the damage to the circuit boards, in my effort to find the problem with the smoke unit.
Thumbs up to Ken Jnr and TrainWorld, they will remain my "go to" store for any of my future MTH purchases.
Peter....Buco Australia.
